It will be no surprise to hear how many organizations are caught with their pants down in the wake of Florence. Unfortunately, even the organizations that believed they were proactive and negotiated priority response contracts with restoration companies prior … Read More
Although the 2017 hurricane season is over and many organizations have restored operations, for some there’s an approaching storm that most won’t recognize until it’s too late. Organizations that have mission-critical electronics that have been shut down because of power … Read More
Step 1 – Mitigate further damage and buy some time to explore all recovery options. Step 2 – Establish the recovery plan by engaging all stakeholders and exposing all potential conflict of interests. Step 3 – Initiate the … Read More
Many organizations focus only on Task-Critical and Business-Critical operations during the initial stages of disaster recovery. Organizations have become so entrenched with the IOT (Internet Of Things) throughout their operations that the digital world overshadows the physical world. Unfortunately, the … Read More
Buying time when time matters most… A large-scale disaster such as Harvey imposes a huge drain of qualified recovery resources for organizations desperate for assistance. Especially true for mission-critical machinery and equipment assets, the window of opportunity to initiate … Read More
Redemption… the only word I can muster to describe how I felt yesterday as I witnessed an Insured admonish an Electronic Restoration “Specialist” that clearly didn’t do their homework. It’s refreshing to finally have someone other than myself calling-out the … Read More
Many organizations have a tendency to become pack rats, especially when they have surplus storage space. While most of the corporate hoarders have learned to purge their dated documents, very few have adopted the practice of purging obsolete electronic … Read More
Deep in your brain there is a little nugget of tissue called the amygdala. It’s roughly the shape and size of an almond. It’s the part of the brain that handles identifying things that scare you and things that make … Read More
Them: A hand tool comprising in combination a spade member and a handle therefor, a central footrest carried by said spade member adapted for a workmans foot to apply pressure along a central axis of the tool a foot guard … Read More
Google the question “can smoke damage electronics” and you’ll have immediate access to over 274,000 results for potential answers to the question. Clicking any of the links on the first page or two and you’re confronted with some … Read More
I get it… most restoration projects require multiple trades and skill sets. Jack-of-all tradesmen and cross-trained associates are highly sought after and retained in the restoration industry. I believe, however, that many restoration organizations have pushed the envelope beyond … Read More
You’d think that someone claiming to specialize in equipment restoration would understand basic math and economics. Third time in as many weeks that I’ve witnessed technicians “restoring” keyboards valued at $10. Even using their logic (“we only took 5 minutes to restore … Read More
Regardless of complexity, all large recovery projects involving industrial equipment/machinery assets can be broken down into a series of small task-specific components. The 6 basic components identified below provides a solid foundation to initiate and control the recovery process. … Read More
Relying upon the Original Equipment Manufacturer (OEM) or their representatives to provide unchallenged loss assessments generally results in unjustified replacements and excessive claim settlements. I have found that over 80% of equipment/machinery that OEM’s declare as “irreparable” are, in … Read More
Lesson Learned – How to keep adjusted files closed! The most effective process to minimize the problem with “latent” content/equipment damages is to ensure that an accurate assessment is conducted as soon-as-possible following the loss incident. Ideally, the assessment should take … Read More
Topping the list of “things the restoration contractor doesn’t want you to know” is that an Insured can (and often times should) elect to pocket the money instead of paying the restoration contractor to restore equipment assets. I encountered an interesting … Read More
Consider this scenario… A full-service precision machine and fabrication shop experiences a small fire in one of its CNC Machining Centers. The fire was quickly extinguished, but produced a light smoke residue dispersed throughout the facility. The Insurance Company dispatched an Adjuster … Read More
Claims Adjusting, Lightning Damage, Loss Mitigation, Warranties & Maintenance Agreements While experts claim that the frequency of thunderstorms (lightning) is currently on the increase globally, it still doesn’t account for the seemingly exponential growth in “lightning” claims submitted by Insureds. The primary reason for … Read More