It will be no surprise to hear how many organizations are caught with their pants down in the wake of Florence. Unfortunately, even the organizations that believed they were proactive and negotiated priority response contracts with restoration companies prior … Read More
Although the 2017 hurricane season is over and many organizations have restored operations, for some there’s an approaching storm that most won’t recognize until it’s too late. Organizations that have mission-critical electronics that have been shut down because of power … Read More
Step 1 – Mitigate further damage and buy some time to explore all recovery options. Step 2 – Establish the recovery plan by engaging all stakeholders and exposing all potential conflict of interests. Step 3 – Initiate the … Read More
Many organizations focus only on Task-Critical and Business-Critical operations during the initial stages of disaster recovery. Organizations have become so entrenched with the IOT (Internet Of Things) throughout their operations that the digital world overshadows the physical world. Unfortunately, the … Read More
Buying time when time matters most… A large-scale disaster such as Harvey imposes a huge drain of qualified recovery resources for organizations desperate for assistance. Especially true for mission-critical machinery and equipment assets, the window of opportunity to initiate … Read More
I posted a blog earlier this week that produced dozens of calls from restoration contractors seeking additional information regarding the services we offer. I was caught off guard when several of contractors asked me the same question… Can you beat the … Read More
Our business model is to develop strategic partnerships with like-minded independent restoration contractors in key markets, versus establishing satellite offices or pursuing the franchise model. We invest in technology, education and partnerships instead of bricks and mortar. We specialize … Read More
Redemption… the only word I can muster to describe how I felt yesterday as I witnessed an Insured admonish an Electronic Restoration “Specialist” that clearly didn’t do their homework. It’s refreshing to finally have someone other than myself calling-out the … Read More
Most of the recovery processing the vendors provide could be performed better and less expensive by your most experienced general contents cleaning Technicians. The “advanced technology” recovery processing the vendor’s promote is rarely used (< 5% of the units they service). … Read More
Several months following a minor incident in a data center (power supply smoldered) unexplained short circuits were plaguing electronic equipment. After confirming that the failures were not associated with any residual contaminates introduced by the recent incident, we conducted a … Read More
Google the question “can smoke damage electronics” and you’ll have immediate access to over 274,000 results for potential answers to the question. Clicking any of the links on the first page or two and you’re confronted with some … Read More
I get it… most restoration projects require multiple trades and skill sets. Jack-of-all tradesmen and cross-trained associates are highly sought after and retained in the restoration industry. I believe, however, that many restoration organizations have pushed the envelope beyond … Read More
You’d think that someone claiming to specialize in equipment restoration would understand basic math and economics. Third time in as many weeks that I’ve witnessed technicians “restoring” keyboards valued at $10. Even using their logic (“we only took 5 minutes to restore … Read More
Topping the list of “things the restoration contractor doesn’t want you to know” is that an Insured can (and often times should) elect to pocket the money instead of paying the restoration contractor to restore equipment assets. I encountered an interesting … Read More
Consider this scenario… A full-service precision machine and fabrication shop experiences a small fire in one of its CNC Machining Centers. The fire was quickly extinguished, but produced a light smoke residue dispersed throughout the facility. The Insurance Company dispatched an Adjuster … Read More