The storm ahead…What you need to know if your data center (or other mission-critical electronics) was in a Hurricane area.

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  Although the 2017 hurricane season is over and many organizations have restored operations, for some there’s an approaching storm that most won’t recognize until it’s too late.  Organizations that have mission-critical electronics that have been shut down because of power … Read More

Restoring admin operations is not the end-game of disaster recovery

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Many organizations focus only on Task-Critical and Business-Critical operations during the initial stages of disaster recovery.  Organizations have become so entrenched with the IOT (Internet Of Things) throughout their operations that the digital world overshadows the physical world.  Unfortunately, the … Read More

When the cure is worse than the disease…

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Several months following a minor incident in a data center (power supply smoldered) unexplained short circuits were plaguing electronic equipment.  After confirming that the failures were not associated with any residual contaminates introduced by the recent incident, we conducted a … Read More

3 questions to answer when your equipment is exposed to smoke…

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    Google the question “can smoke damage electronics” and you’ll have immediate access to over 274,000 results for potential answers to the question.  Clicking any of the links on the first page or two and you’re confronted with some … Read More

6 Components of Large Machinery/Equipment Recovery Projects

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  Regardless of complexity, all large recovery projects involving industrial equipment/machinery assets can be broken down into  a series of small task-specific components.  The 6 basic components identified below provides a solid foundation to initiate and control the recovery process. … Read More

5 Golden Rules of communicating with OEM’s after a disaster

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  Relying upon the Original Equipment Manufacturer (OEM) or their representatives to provide unchallenged loss assessments generally results in unjustified replacements and excessive claim settlements.  I have found that over 80% of equipment/machinery that OEM’s declare as “irreparable” are, in … Read More

3 steps to prevent latent damage claims

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Lesson Learned – How to keep adjusted files closed! The most effective process to minimize the problem with “latent” content/equipment damages is to ensure that an accurate assessment is conducted as soon-as-possible following the loss incident. Ideally, the assessment should take … Read More

Coming clean in a dirty industry – Part 2

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  Topping the list of “things the restoration contractor doesn’t want you to know” is that an Insured can (and often times should) elect to pocket the money instead of paying the restoration contractor to restore equipment assets.   I encountered an interesting … Read More

Coming clean in a dirty industry – Part 1

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Consider this scenario… A full-service precision machine and fabrication shop experiences a small fire in one of its CNC Machining Centers. The fire was quickly extinguished, but produced a light smoke residue dispersed throughout the facility. The Insurance Company dispatched an Adjuster … Read More

Lightning Damage to Electronic Components

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Claims Adjusting, Lightning Damage, Loss Mitigation, Warranties & Maintenance Agreements While experts claim that the frequency of thunderstorms (lightning) is currently on the increase globally, it still doesn’t account for the seemingly exponential growth in “lightning” claims submitted by Insureds.  The primary reason for … Read More