The storm ahead…What you need to know if your data center (or other mission-critical electronics) was in a Hurricane area.

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  Although the 2017 hurricane season is over and many organizations have restored operations, for some there’s an approaching storm that most won’t recognize until it’s too late.  Organizations that have mission-critical electronics that have been shut down because of power … Read More

Donut and Discount marketing… at what point does it become unethical (or illegal)?

I posted a blog earlier this week that produced dozens of calls from restoration contractors seeking additional information regarding the services we offer.  I was caught off guard when several of contractors asked me the same question… Can you beat the … Read More

Top 10 reasons why we teach (some) restoration contractors to do what we do for (almost) free…

  Our business model is to develop strategic partnerships with like-minded independent restoration contractors in key markets, versus establishing satellite offices or pursuing the franchise model. We invest in technology, education and partnerships instead of bricks and mortar. We specialize … Read More

Restoration Contractors Gone Wild – Part 2

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Redemption… the only word I can muster to describe how I felt yesterday as I witnessed an Insured admonish an Electronic Restoration “Specialist” that clearly didn’t do their homework.  It’s refreshing to finally have someone other than myself calling-out the … Read More

3 things every Contractor should know about Equipment Restoration Specialists

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Most of the recovery processing the vendors provide could be performed better and less expensive by your most experienced general contents cleaning Technicians. The “advanced technology” recovery processing the vendor’s promote is rarely used (< 5% of the units they service).  … Read More

3 questions to answer when your equipment is exposed to smoke…

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    Google the question “can smoke damage electronics” and you’ll have immediate access to over 274,000 results for potential answers to the question.  Clicking any of the links on the first page or two and you’re confronted with some … Read More

Restoration contractors gone wild!

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You’d think that someone claiming to specialize in equipment restoration would understand basic math and economics. Third time in as many weeks that I’ve witnessed technicians “restoring” keyboards valued at $10. Even using their logic (“we only took 5 minutes to restore … Read More

5 Golden Rules of communicating with OEM’s after a disaster

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  Relying upon the Original Equipment Manufacturer (OEM) or their representatives to provide unchallenged loss assessments generally results in unjustified replacements and excessive claim settlements.  I have found that over 80% of equipment/machinery that OEM’s declare as “irreparable” are, in … Read More

Coming clean in a dirty industry – Part 2

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  Topping the list of “things the restoration contractor doesn’t want you to know” is that an Insured can (and often times should) elect to pocket the money instead of paying the restoration contractor to restore equipment assets.   I encountered an interesting … Read More

Coming clean in a dirty industry – Part 1

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Consider this scenario… A full-service precision machine and fabrication shop experiences a small fire in one of its CNC Machining Centers. The fire was quickly extinguished, but produced a light smoke residue dispersed throughout the facility. The Insurance Company dispatched an Adjuster … Read More